Frequently Asked Questions
Everything you need to know about shopping with Keanes Jewellers.
What are your delivery options and costs?
We offer complimentary secure delivery on all orders over €100. For orders under this amount, a flat rate applies. All shipments are fully insured and require a signature upon delivery to ensure your purchase arrives safely.
Do you offer a warranty on your jewellery and watches?
Yes, all our items come with a manufacturer's warranty. Additionally, Keanes Jewellers provides a 12-month guarantee on all diamond jewellery against manufacturing defects, giving you peace of mind with every purchase.
What is your return and exchange policy?
We offer a 14-day return policy for online purchases. Items must be returned in their original, unworn condition with all packaging and documentation. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
Can I have my ring resized if it doesn't fit?
Most of our rings can be resized by our expert in-house goldsmiths. We offer one complimentary resizing within the first six months of purchase for most engagement and dress rings, depending on the specific design and metal.
Are your diamonds ethically sourced?
Absolutely. At Keanes Jewellers, we strictly adhere to the Kimberley Process, ensuring that all our diamonds are conflict-free and sourced from reputable suppliers who maintain the highest ethical standards.
Do you provide professional valuations for insurance?
Yes, we provide a complimentary valuation for insurance purposes with every high-value purchase. For older items or pieces not purchased from us, we offer a professional valuation service for a nominal fee.